Shipping policy
Shipping Policy - My Chess Sets
1. General Information
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery time varies by location and can be expected as follows:
- Standard Shipping: 3-7 business days
- Expedited Shipping: 2-5 business days
3. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 72 hours.
4. International Shipping Policy
We currently ship worldwide. Shipping rates and fees may vary depending on the delivery address for your order. Your package may be subject to customs fees or taxes by the destination country.
Shipping will be sent from our 4 different locations including: New York, USA. Sydney, Australia Istanbul Turkey or London, UK depending on the type of product and location destination.
5. Customs, Duties, and Taxes
My Chess Sets is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
6. Damages
My Chess Sets is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
7. Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order. [Link to our return and reafund policy]
8. Contact Us
If you have any questions about this Shipping Policy, please contact us:
- By email: [support@mychessets.com]
- By visiting this page on our website: [Contact Us]